By booking this appointment you agree to the Terms & Conditions of Service outlined below.
Please note that Real Estate Sales Representatives and Brokers are responsible for informing their clients of our arrival and departure. The service provider is onsite to provide a service, any additional request made onsite must be sent to
[email protected] or with the photographer who will confirm charges in advance. If you have any additional services requested onsite, the Real Estate Agents are required to call 1-877-268-2924. OTBx may not be able to provide the service immediately due to other appointments scheduled that day. We will do our best to accommodate additional requests, however, additional requests may result in additional site visits and site fees.
If you have special requirements or requests for onsite services, we will require this information 24 hours in advance of the appointment. Failure to provide this information can result in delayed turnaround timelines, site visit fees and rush fees.
Arrival time may vary due to weather conditions with seasonal changes. Please note that we will take caution in extreme weather conditions and notify you of any changes in arrival times. If you would like to reschedule your appointment to another day, please due so 24 hours in advance or a cancellation fee may apply.
Since photographers and editors work with the Real Estate Sales Representatives and Brokers and have the legal responsibilities since they are the member of any Realtors’ Association, the former should not be held liable for any misrepresentation disputes.
If photographers or editors perform their duties with due diligence, they will not be held accountable by any misrepresentations that may arise from the edited images. It is recommended that the Real Estate Sales Representative or Broker document that they are modifying any photograph at the client’s request, not only based on their discretion if required.
We require the property to be fully prepared prior to our arrival. Please have all lights on, blinds/curtains open, toilet seats down, garbage cans hidden (interior and exterior), and personal belongings put away. Please be advised that OTBx staff is not able to move personal items belonging to homeowners and that all furniture and/or other staging items should be in their desired locations upon the photographer's arrival.
Sometimes it’s necessary to schedule service interruptions so that we can perform system maintenance and ensure continued, reliable services to our customers (this will be done outside of business hours). Other times, unforeseen events like weather, system damage, or accidents cause emergency utility disruptions that we can't plan for. Client agree’s to these possible service interruptions. If your outage is not listed on our website, or if you have new information to share, report it to us by calling at 1-877-268-2924.
See our Real Estate Photography Checklist for more information located on our website. https://otbxair.com/prepare-home-real-estate-photography/
You are responsible for providing accurate information regarding square footage estimates for the property. If the allotted time is not accurate on the job, this may result in a second visit to finish the job, with an additional $100 site fee plus tax.
DELIVERY TIMELINES:
Please note that weekends and holidays can affect turnaround times. Below is a summary of when you can expect to receive your content from us.
Photos / Matterport Scans = 24 hours from the end of the shoot
Video/Slideshow/Reels = 48 hours from the end of the shoot
iGuide Scan and iGuide Floor Plans = 24 hours from the end of the shoot *
Floor Plans/Matterport Floor Plans = 2-3 business days from the end of the shoot. **Please note that floor plans are ordered in Imperial Measurements unless otherwise requested at the time of booking**
Virtual Staging = 1-2 business days from the time photos are selected by you. Please note that we have virtual removal. Item removal is $50 per photo plus tax and will be turned around in 24-48 hours. Virtual renovations are $100 per photo plus tax and will be turned around in 48-72 hours. We are unable to push a rush on this request due to editing requirements.
Dedicated Listing Website = 24 hours from the end of the shoot
Friday and Weekend Delivery:
Saturdays and Sunday Delivery Timelines:
Photos & Matterport 360 Scan = Monday delivery
Video/Slideshow/Reels = Tuesday delivery
iGuide Scan and iGuide Floor Plans = Monday delivery
Floor Plans/Matterport Floor Plans = 2-3 business days from the end of the shoot. **Please note that floor plans are ordered in Imperial Measurements unless otherwise requested at the time of booking**
Virtual Staging = 1-2 business days from the time photos are selected by you. Please note that we have virtual removal. Item removal is $50 per photo plus tax and will be turned around in 24-48 hours. Virtual renovations are $100 per photo plus tax and will be turned around in 48-72 hours. We are unable to push a rush on this request due to editing requirements.
Editing Requests for all content received on Saturdays will be returned to the client on the following Monday or Tuesday, depending on the complexity of work needing to be completed
PAYMENT TERMS:
An invoice will be generated at the time of booking and can be paid at any time. Payment is due before full content download unless alternative payment arrangements have been made. Payment can be made via Visa, Mastercard, AMEX, or e-transfer.
DEDICATED LISTING WEBSITE / PORTAL MARKETING KIT
You are responsible to provide all details related to your dedicated listing site and marketing kit. If you require additional assistance from the Client Care Solutions Team, please note that there will be an additional fee of $50 per 30 minutes billed in 30 minute increments for this additional service.
ADDITIONAL FEES
Rush Fees: Please note that we do have a rush option for our services. These rush fees will be billed per rush request. If you have photos, video and Matterport, there will be a rush fee of $99 plus tax per service requested. We must be informed of this rush request 24 hours in advance or at the time of booking or we will not be able to process your rush request.
Sunny Day Request: Please note that it is the responsibility of the agent to watch for weather conditions and plan accordingly. If you require a sunny day for your shoot, you will be responsible for rebooking the scheduled appointment 24 hours in advance. If the request is not made within 24 hours advance notice of the job, you will be billed for a $100 plus tax cancellation fee.
Cancellation Fee: We request 24 hours advance notice of cancellation or a cancellation fee of $100 will apply. If the home is not prepared at the time of the arrival and you need to reschedule, please note that there will be a $100 plus tax cancellation fee. Agent is responsible for rescheduling or cancelling in advance.
Same Day Booking: Same day booking requests are subject to a fee of $100 plus tax. We may not be able to accommodate your requested time, but we will do our best to accommodate last minute requests.
Additional Site Fees will apply if you have to break the appointment into two visits or more. Each additional visit will have a site fee of $100 each plus tax.
Wait Time: If the property is not ready upon our arrival, an additional wait time cost of $100 per hour plus tax after a 15 minute grace period applies and will be charged in 15 minute increments.
Agent Intro/Outro's: Please note that the end product will include 15 seconds of edited footage. If you require a walkthrough agent introduction, please contact the support team.
Video Revisions: Only one video or slideshow revision is included in the initial package pricing. Additional revision sets will be billed at a rate of $99 each plus tax. We will require these changes to be made via email as we will need your direction in writing.
Video Agent Introductions: Please note that our service providers will provide 15 minutes of complimentary onsite time for you to do your agent introduction and a brief overview of the details of the listing. If you require additional time on site or longer edits, they will be billed in 15 minute increments at $50 plus tax.
Photography Virtual Replacement of Sky and Grass: Please note that two complimentary photos will be provided with grass and sky replacement at the discretion of OTBx Editing Team. One for the front exterior and one for the rear exterior. If you require all photos to have sky and grass replacements, please note that there is an additional cost of $25 plus tax and this can be selected at the time of booking.
B-Roll Add on Product: Please request any B-Roll required 24 hours prior to your listing appointment, if we have photography captured of the area requested, we will let you know. If we do not have requested B-Roll on file, please note that you can add on neighbourhood footage of up to 5 locations at $199 plus tax. These 5 locations must be provided 24 hours in advance so we can schedule this in accordingly.
Matterport / iGuide: Matterport and iGuide spaces are hosted for 90 days and automatically expire. Matterport or iGuide hosting can be extended by 6 months ($60 plus tax) or 1 year ($100 plus tax). Requested changes to a Matterport or iGuide space will be made within 24 hours from the time of the request. Matterport stitching can take up to 2 weeks.
Floor Plans: Floor plans and measurements provided are approximate and may not be 100% accurate. Floor plans are for advertising usage only and are not suitable for architecture or construction. We provide cost-effective services for property owners, managers, facility managers, real estate professionals, architects, space planners and interior designers, or any company which would like to verify their lease space size. Clients are responsible for verification and home values should not be set solely based on the floor plans provided. Floor plans include one revision. Additional revision sets will be billed at a rate of $99.00 each plus tax.
Customized Floor Plans: Please note that the customized floor plans an additional cost of $50 plus tax to add in special logos, fonts, etc will apply. Please note that floor plan customization can take 24-48 hours to complete the required changes. We will require these changes to be made via email as we will need your direction in writing.
